Driving High Performance with A.C.E. at LG Electronics

Twitter → Airbnb → Building 3 Apps/Week with AI

• •12 years in Silicon Valley: Twitter, Airbnb
• •Started my own company with 23 people
• •Downsized to 3 people + AI out of necessity
• •Same results with 87% fewer people
• •Now: Building 3 apps per week with AI
• •Proof: AI transforms how we work

AI 시대의 리더십

A Word from Our CEO

• •CEO mandate: Build high-performance framework
• •Past: 20 people for 1 app → Now: 1 person for 5 apps
• •AI as co-pilot, not replacement
• •Goal: Amplify human expertise and judgment
• •First step: Understand our team's operating system

Speed requires distributed decision-making

• •AI speed → Manager can't approve every decision
• •Traditional: Manager assigns tasks one by one
• •AI Era: Team moves too fast for sequential approvals
• •Solution: Share the mission, distribute authority
• •Manager's new role: Compose harmony from distributed work
• •Silicon Valley culture = AI-ready culture
• •Distributed decisions + Shared mission = Speed at scale

Define the destination before giving autonomy

• •Without clarity, autonomy = chaos
• •Build consensus on expected outcomes
• •Set measurable objectives (not vague goals)
• •Define methods & timelines
• •Establish staged goals & systematic reviews
• •AI role: Analyze data, model scenarios, draft plans

15-minute team exercise

• •Question 1: ONE clear, measurable goal for Q/H?
• •Question 2: How can AI help refine or track it?
• •Question 3: What are 2-3 KPIs for success?
• •Get into groups with your direct teams
• •Use worksheet to align on top priority

10-minute break

AI Workflow로 팀 생산성 높이기

From AI assisting you → You enabling AI

• •Old Way: You do the work, AI helps you
• •SuperWork: AI does the work, you enable AI
• •Mindset shift: From worker to AI manager
• •Human bottleneck → AI speed
• •You don't help AI work faster - AI helps you work faster
• •Key: Design work so AI can execute it

From Worker Prompts to Manager Prompts

• •Worker prompts: Simple task execution
• •Manager prompts: Strategic thought partnership
• •Provide context, define goals, ask for analysis
• •Example: 'Act as senior strategist...'
• •Result: 10x improvement in capability

From Simple Commands to Strategic Partnership

• •Step 1: Define Role - Who is the AI expert?
• •Step 2: Provide Context - What's the situation?
• •Step 3: Set Goal - What outcome do you want?
• •Step 4: Specify Format - How should AI deliver?
• •Example: 'Act as [role]. Given [context], achieve [goal]. Present as [format]'
• •This framework 10x your AI effectiveness

Regaining startup-like speed

• •Goal: 30% faster to compete and lead
• •Early sensing of market opportunities (AI + data)
• •Timely responding to market demands
• •Setting task priorities (important > urgent)
• •Creating immersive workplace (focus time)
• •Close the gap between 'knowing' and 'doing'

15-minute brainstorming exercise

• •Fill bingo card with AI acceleration ideas
• •Examples: Draft 5 email versions in 30 sec
• •Analyze 1,000 VOC lines instantly
• •Create project plan in under 5 min
• •Circle 3 best ideas + write action plan

10-minute break

성공적인 AX 이끌기

From walking to driving

• •Walking 1 hour: Physical tiredness, simple
• •Driving 1 hour: Mental exhaustion, complex decisions
• •AI work feels similar: 'Why am I so tired?'
• •You're not doing the work - you're managing it
• •New skill: Managing multiple AI workers simultaneously
• •Temptation: Do too much because AI makes it possible
• •Solution: Pace yourself, it's a marathon not a sprint

Reskilling and Value Creation

• •Leaders must paint AI vision: Imagine AI-first future
• •Identify gap: Current state vs. AI-enabled future
• •Leaders must champion reskilling & learning
• •Leaders must redesign workflows around AI
• •Shift from rewarding 'hours' to 'value created'
• •Team A: 60 hrs traditional vs Team B: 20 hrs AI
• •Performance metrics must reflect new reality

Outstanding results from outstanding processes

• •Great process lets talent shine
• •Define clear roles & responsibilities
• •Secure capabilities and operating framework
• •Master critical 'gating' processes
• •Enhance integration & collaboration
• •AI role: Summarize notes, track actions, align teams

15-minute process design exercise

• •Pick one challenging workflow in your team
• •AS-IS: Current steps, pain points, bottlenecks
• •TO-BE: AI-enhanced ideal version
• •Benefits: Speed, quality, customer value
• •ACTION PLAN: First step to take next week

This week, next week, the week after

• •This Week: Aim for Clarity conversation
• •Next Week: Try ONE Agility Bingo idea
• •Week After: Take first Process improvement step
• •A.C.E. = our shared language for high performance
• •Leaders provide goals, agility, and excellence
• •Transform starts tomorrow morning